Digital Accessibility

Krakman P. Kiepura, K. Michalik sp.k. provides digital services via the internet. We ensure that our website dedicated to retail customers - www.taiwangun.com - is accessible to users, including people with disabilities using assistive technologies.

Digital accessibility is for us both an obligation arising from legal regulations and an element of responsibility towards all users of our services.

In accordance with the requirements of the European Accessibility Act and the Act of April 26, 2024 on ensuring the fulfillment of accessibility requirements for certain products and services by economic operators (which entered into force on June 28, 2025), we are adapting our website to digital accessibility standards.

What we do to ensure accessibility

Work on digital accessibility is a continuous process that we integrate with every stage of development of our electronically provided services. Our key initiatives include:

Ongoing monitoring of compliance with the international WCAG 2.2 standard at level AA.
Conducting regular accessibility audits using independent tools and external experts.
Performing usability tests using assistive technologies.
Participation in training for people responsible for the development of electronically provided services.
Implementation of accessibility principles at the planning stage of new functionalities and products.
Systematic introduction of improvements and fixes that enhance user comfort.
Development of internal guidelines supporting the creation of accessible content.

As of June 28, 2025, we are subject to the provisions of the Act on ensuring the fulfillment of accessibility requirements for certain products and services by economic operators. We systematically verify the fulfillment of these requirements by our services.

Technical requirements

We provide our services via the internet. To use them, you need:

A device with a web browser (computer, tablet or smartphone),
A stable internet connection,
A browser in its current version, e.g. Google Chrome or Mozilla Firefox (current versions).

Our website is optimized for operation under standard usage conditions and is compatible with popular assistive technologies.

Access to information about services

All information about our services and their accessibility is made available in electronic format, which can be read by assistive tools. You will find detailed information in our terms and conditions and in the documentation described in this document.

Status of compliance with accessibility requirements

Our website is largely compliant with the requirements specified in the Accessibility Act and the WCAG 2.2 standard at level AA. We continue to work on full adaptation in selected areas.

Method of ensuring accessibility

We make information on our website available in electronic format, readable by assistive tools. We ensure perceivability, operability, understandability and compatibility through the following solutions:

Perceivability:

Alternative texts for essential graphic elements and icons
Appropriate color contrast (minimum 4.5:1 for text)
Ability to enlarge text up to 200% without loss of content and functionality
Readable fonts with clear spacing between letters, lines and paragraphs

Operability:

Logical structure facilitating navigation using mouse, keyboard or assistive tools
Provision of navigation across page areas (ARIA roles)
Support for key functions using keyboard
Sufficient time to read content and perform actions
Clear marking of active element (focus) and correct tabulation order

Understandability:

Clear, accessible language and consistent terminology
Predictable and consistent behavior of interface elements
Readable error messages with specific instructions
Specification of page language and any language changes

Compatibility:

Compatibility with popular screen readers
Correct semantic marking of elements (ARIA roles)
Labels for key form controls

Scope covered by accessibility requirements

We apply accessibility requirements to all areas of our website used to provide services to consumers. We do not ensure fulfillment of accessibility requirements with respect to:

Content created by users or external entities that is not financed, created by us, or under our control.
External plugins and tools of third-party companies that we integrate into the website.
Websites used to provide services exclusively to companies and firms, excluding entrepreneurs with consumer rights.

At the same time, when selecting external partners, we prioritize cooperation with entities that care about the accessibility of their solutions.

Areas under improvement

We are actively working on further improving accessibility in the following areas:

Complete heading hierarchy in all sections of the website
Extension of keyboard support to all interactive elements
Complete labeling of all form controls
Optimization of compatibility with screen readers in selected interface components

Reporting problems and contact

If you encounter difficulties in using our digital platforms or notice accessibility barriers, we are here to help. We will gladly answer your questions and support you in meeting your needs.

For matters concerning digital accessibility, contact us:

E-mail: sklep@taiwangun.com
Phone: +48 123626134

We respond to all reports within a maximum period of 7 business days.

Procedure for submitting requests and complaints

In accordance with the regulations in force since June 28, 2025, you have the right to:

Submit a request for information in an alternative form

If any part of our website is inaccessible to you, you may request that the necessary content or functionality be provided in another way that is accessible to you (e.g. in the form of a text document, telephone conversation or e-mail).

File a complaint regarding accessibility irregularities

If you do not receive a response to your request within the statutory period (7 business days) or the response is not satisfactory, you may file a complaint regarding the lack of accessibility provision.

Ways to submit requests and complaints:

Traditional mail: Pollanki 18, 30-740 Krakow, Poland
E-mail: sklep@taiwangun.com
Phone: +48 123626134

We process requests and complaints in accordance with the provisions of the Act of April 26, 2024 on ensuring the fulfillment of accessibility requirements for certain products and services by economic operators.

Further appeal steps

In case of unsatisfactory consideration of a request or complaint, you may refer the matter to the Commissioner for Human Rights, Senatorska 2, 00-075 Warszawa, Poland (www.rpo.gov.pl).

This declaration was prepared based on an internal self-assessment conducted by Krakman P. Kiepura, K. Michalik sp.k.

Last update: October 28, 2025