Withdrawal from the agreement

The Buyer has the right to withdraw from the contract within 30 days of receiving the ordered product(s), without having to provide the reason for the return. Exclusions to this right are described in the section “Modifying replicas and other services” and other cases, when the Buyer is not entitled to withdraw from the contract.

Fill in the return form

You can also submit such a request via shop@taiwangun.com or in writing to Krakman’s address: Krakman P. Kiepura, K. Michalik sp. k., Pollanki 18, Gate B, 30-740 Krakow, Poland.

The Buyer is obliged to send the product to Krakman shortly after notifying the Seller about the withdrawal, no later than within 14 days. The shipping cost is covered by the Buyer.

The returned goods should be complete and packed in a secure manner. The Buyer is responsible for any loss of value of the returned items (such as signs of use, damage or missing parts), and the Seller reserves the right to deduct an appropriate restocking fee from the refunded amount as compensation.

The Seller commits to refunding the Buyer in a timely manner, no later than within 14 days. The refund will be issued via the same payment method as used for the original purchase, unless explicitly stated otherwise.

Exclusions when the Buyer is not entitled to withdraw from the contract

Art. 38. [Exceptions to the Right of Withdrawal from the Contract]

1. The right to withdraw from a contract concluded off-premises or remotely is not entitled to the consumer in relation to contracts:
   1. statement of services for which the consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur he would lose the right to withdraw from the contract, and acknowledged this;
   2. in which the price or reward depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;
   3. in which the subject of the service is a non-prefabricated product, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
   4. in which the subject of the service is goods that deteriorate quickly or have a short shelf life;
   5. in which the subject of the service is goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
   6. in which the subject of the service are goods that, after delivery, due to their nature, are inseparably connected with other goods;
   7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and the delivery of which may take place only after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
   8. in which the consumer explicitly demanded that the entrepreneur come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or delivers goods other than spare parts necessary to perform the repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or goods;
   9. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
   10. delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
   11. concluded through a public auction;
   12. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, gastronomy, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
   13. for the supply of digital content not delivered on a tangible medium, for which the consumer is obliged to pay the price, if the entrepreneur started the service with the express and prior consent of the consumer, who was informed before the service began that after the performance of the service by the entrepreneur, he would lose the right to withdraw from the contract, and accepted this, and the entrepreneur has provided the consumer with the confirmation referred to in art. 15 sec. 1 and 2 or art. 21 sec. 1;
   14. a statement of services for which the consumer is obliged to pay the price, for which the consumer has expressly requested the trader to come to him for repair and the service has already been fully performed with the express and prior consent of the consumer.
2. The provisions of sec. 1 points 1-3 and 5 shall not apply to contracts concluded during an unannounced visit of the trader to the consumer's place of residence or habitual residence or during a trip.